Terms of Use

These terms are the agreement between you and Dominic Tigreros-Bosini, trading as Prentice (“Prentice”, “we”, “us”), covering prenticehq.com and everything on it. By making an account you accept them. If you buy a plan, you accept them again at checkout.

Our Privacy Policy explains what we do with your personal data and forms part of this agreement.

Prentice has two kinds of account. A student account is for people preparing for apprenticeships. A mentor account is for working professionals who run mock interviews and assessment centres. Most of these terms apply to both. Section 5 is mainly for students, and section 7 is only for mentors.

If you’re under 18, it’s worth reading these with a parent or guardian. They’re written to be readable, and if any of it doesn’t make sense we’d rather you asked us than guessed. Email [email protected].

• Students must be at least 13 years old. That’s the age at which you can agree to online services yourself in the UK.
• Mentors must be at least 18 and must pass our identity check (see section 7).
• We ask for your date of birth when you set up your account. Giving a false date of birth to get around an age limit is a breach of these terms.
• Prentice is built around UK apprenticeships. You can use it from anywhere, but the content assumes the UK system and we make no claim it’s useful elsewhere.
• One account per person. Don’t share it and don’t create accounts for other people.

If we find out someone under 13 has an account, we’ll close it. Our Privacy Policy explains exactly what we keep in that situation and for how long.

• Give us accurate information and keep it up to date. Your date of birth and email address matter most.
• Keep your password private. If you think someone else has got into your account, change it and tell us.
• We email you when a new device signs in. Those emails exist for your protection, so please don’t ignore one you weren’t expecting.
• You’re responsible for what happens under your account, unless someone got in through no fault of yours.

We provide an apprenticeship finder and application tracker, a CV builder, live online events, practice with real professionals and with AI, and guidance on applying. That’s genuinely useful and we work hard on it. Here’s where it stops.

We cannot promise you an apprenticeship

Nothing on Prentice is a guarantee of a job, an interview, an offer, or a place on any programme. Paying for a plan doesn’t change that. Employers run their own recruitment and make their own decisions. Any statistics we publish describe what has happened for other people. They are not a prediction about you, and they aren’t a promise.

We are not your careers adviser, and not your school

What we offer is information and practice, not professional advice about your individual circumstances. For decisions about your education, talk to your school, college, or the National Careers Service too. Don’t treat Prentice as the only voice.

Feedback is opinion

Scores and feedback from a mentor are the honest opinion of the person giving them. They’re not a verdict, and a different mentor might score you differently. If you think feedback was unfair, report it from the session and we’ll review the recording.

AI feedback is automated

AI video interview practice and AI CV reviews are scored and written by a computer, not a person. They can be wrong, and they don’t know anything about you beyond what you gave them. Use them for practice, not as a judgement. No decision about your account is ever made from them.

We are not your employer

Using Prentice, as a student or a mentor, doesn’t create a job, a training contract, or any employment relationship with us.

The plans

The Free plan costs nothing and has no time limit. There are two paid plans for students:

• Plus: £15.99 a month, with 2 credits each month.
• Max: £29.99 a month, with 5 credits each month. Mock assessment centres are only on Max.

Prices are in pounds and include any VAT that applies. What each plan includes is shown on the plans page, and the version you saw when you bought is what you’re buying. Mentor accounts don’t have plans and never pay anything.

If you’re under 18

When you buy a plan you confirm that, if you’re under 18, a parent or guardian agrees to the purchase. Please talk to them first. If a plan was bought without that agreement, a parent or guardian can contact us and we’ll cancel it and sort out a refund with them.

Paying and renewing

• Payments are taken by Stripe. We never see or store your full card details.
• Plans renew every month, on the same date, until you cancel. You’re charged the plan’s price at each renewal. We’ll tell you before the price of your plan goes up, and you can cancel before it does.
• If a renewal payment fails, we’ll ask you to update your card. If it still can’t be collected, the plan ends and your account goes back to Free.

Changing plan

• Upgrading from Plus to Max happens straight away. You pay the difference between the two prices at that moment, you get the extra credits at once, and your renewal date stays the same. We show you the exact amount before you confirm.
• Downgrading takes effect at your next renewal. You keep your current plan and its credits until then, and nothing is refunded for the switch.

Credits

• Credits are how you book sessions. A mock interview costs 1 credit and a mock assessment centre costs 2.
• Credits don’t roll over. Each month’s credits arrive when you’re billed, and any you haven’t used by the end of that month expire.
• Credits have no cash value. They can’t be swapped for money, sold, or given to another account, and they end when your plan or your account does.
• We sometimes add credits ourselves, for example when a mentor doesn’t turn up (section 6). Those follow the same rules.

Cancelling

You can cancel any time, without emailing anyone, from Account → Plan & credits → Cancel plan. Your plan carries on until the end of the month you’ve paid for, and then your account moves to Free and you aren’t charged again. Credits you haven’t used by then expire. You can change your mind and resume the plan up until that date.

Your 14 days, and refunds

UK law gives you 14 days from when you first subscribe to cancel and get your money back. Because a plan starts working straight away, we ask you at checkout to confirm that you want it to start now, which means:

• If you cancel within 14 days of first subscribing, we refund what you haven’t used. We work out what you’ve used as either the days you’ve had the plan or the share of your credits you’ve spent, whichever is bigger, and refund the rest. Credits you’ve already spent aren’t refunded.
• The 14 days start once, when you first subscribe. A monthly renewal doesn’t start a new 14 days.
• After 14 days we don’t refund the rest of a month you’ve paid for, but you can always cancel so you’re not charged again.
• This doesn’t affect your rights if something we provide is faulty or not as described. Under the Consumer Rights Act 2015 you’re entitled to have it fixed or, if that isn’t possible, some or all of your money back. A session that went wrong is covered in section 6.

To ask for a refund, go to Account → Plan & credits → Billing question or refund? or email [email protected]. Refunds go back to the card you paid with, and usually arrive within 5 to 10 working days.

A mock interview is a short one-to-one video call with a mentor. A mock assessment centre is a group exercise with other students followed by a short one-to-one with the mentor. Both happen inside Prentice.

Booking

• You choose a time, and we choose the mentor. If your mentor can’t make it, we may swap in another verified mentor without asking you first.
• Booking takes the credits straight away. Bookings close a few minutes before the start.
• An assessment centre only goes ahead if enough students book. If it doesn’t fill, it’s cancelled and your credits come back automatically.
• Video is required for both people. Please join on time, somewhere quiet, on a device that works. The call ends automatically when its time is up.

Cancellations and no-shows

Sessions are recorded

Every mock interview and assessment centre is recorded, once both people are in the room. Recording is there to keep everyone safe and so you can watch your interview back. By joining a session you agree to it being recorded.

• The student can download their recording from the session report while it’s kept.
• We only watch a recording if someone reports the session, or if we need to for safety or legal reasons.
• Recordings are deleted after 7 days. If a session has been reported, the recording is kept until the report is dealt with.
• If you download your recording, don’t share it publicly. Other people are in it.

The safety rules

These apply to students and mentors alike, and there are no exceptions:

• Sessions only happen on Prentice’s own video. Never move a session to another app or meeting link.
• No contact outside Prentice. Don’t ask for or share phone numbers, email addresses, social media handles, or any other way to get in touch, and don’t try to meet.
• Mentors see only a student’s first name and pathway. Students: you don’t need to share more than that, so please don’t.
• Every session has a “Something wrong?” button. Use it whenever something isn’t right. You will never be in trouble for reporting something.

This section applies only to mentor accounts, and is on top of everything else in these terms.

Verification

Before you can run sessions you must pass an identity check run by our provider, Didit, which compares your ID document with a live check of your face. The details you give us, including your job title and employer, must be true. If your circumstances change in a way that makes them untrue, tell us.

Your relationship with us

Mentoring is something you choose to do, when you choose to do it. You aren’t our employee or worker, you don’t have to offer any availability, and we don’t guarantee that any time you offer will be booked. You’re responsible for any tax due on what you earn, and for checking that mentoring is allowed by your own employer.

Running sessions

• Follow the session’s running order, tell the student the session is recorded, and score honestly and fairly.
• Keep to the safety rules in section 6. Breaking them, especially the no outside contact rule, will normally mean your account is removed straight away.
• Don’t recruit students for your employer or anyone else, ask them for anything, or promote anything to them.
• Don’t share anything about a student or a session outside Prentice.

Cancelling, no-shows and strikes

• If you cancel more than 2 hours before a session, nothing happens to you. We try to hand it to another mentor.
• If you cancel within 2 hours of the start, or don’t turn up, you get a strike and we take back the amount that session would have paid you.
• We can also give a strike after reviewing a report.
• Three strikes in any 90 days and your mentor account is closed, and the ID document you verified with can’t be used to sign up again.

Pay

• Each mock interview pays £2.50 to start with. Each assessment centre pays that rate for every student who attends. The rate goes up to £3.50 as you complete more sessions, and your mentor dashboard shows the current rate and the next step. We’ll give you notice before we change the rates.
• If a student doesn’t turn up but you did, you’re still paid.
• Pay is held for 7 days after a session before you can withdraw it, and for longer while a report about that session is open.
• Deductions, such as a no-show clawback or an amount taken back after a report, come off your balance straight away, and can take it below zero. You can’t withdraw while your balance is negative.
• You can withdraw whenever your available balance is at least £10. Payouts are made through Stripe to the bank account you connect, and arrive on Stripe’s normal schedule. You need to accept Stripe’s own terms to be paid.
• If your account is closed for breaking these terms, we may hold back pay connected to the breach while we look into it. Pay you’ve genuinely earned is still yours.

Using Prentice, you agree not to:

• Harass, bully, threaten, or abuse anyone, or post content that’s hateful towards people because of who they are.
• Share anyone’s private information, including your own school, address, or phone number, or anyone else’s.
• Ask other users for money, advertise paid services, or promote anything commercial without our permission.
• Post sexual content, violent content, or anything promoting self-harm, drugs, or illegal activity.
• Pretend to be someone else, including pretending to work for an employer or for us.
• Record, screenshot, or stream a session or event yourself, or share someone else’s recording.
• Share confidential assessment material you were told to keep private. Talking about the shape of a process is fine; leaking the questions isn’t.
• Try to break, overload, scrape, or reverse-engineer the service, or get into parts of it you’re not meant to reach.
• Use automated tools to create accounts or collect data from Prentice.

In live event chats

The chat beside a live session is a place where lots of other people read what you write, so the rules above matter most there. Three things to know before you use it:

• Your full name is shown next to every message. Not a nickname. Write accordingly.
• You can report any message with the flag beside it. It goes to the hosts, who read it and decide what to do.
• We can hide a message or stop an account posting, during a session or afterwards, without warning you first. A hidden message disappears for everyone, and we keep our own copy so there is a record of what happened. Reporting something in bad faith, or making a lot of reports to bury real ones, is itself a breach of these terms.

Chat messages are deleted after 48 hours, and are never added to the recording we publish. A message somebody reported is kept longer; the Privacy Policy sets out exactly how long and why.

Live CV reviews

If you send your CV in during a live event, it may be read out and shown on the stream, which is public and is published afterwards. The host covers your personal details before it’s shown, but please remove anything you wouldn’t want seen before you send it. You can withdraw it until it has been read out. Submitted CVs are deleted after 7 days.

If rules are broken

We may warn you, remove content, stop you booking or posting, or close your account. For anything involving a risk to a young person we’ll act immediately and, where it’s appropriate, involve the police or other authorities.

If someone on Prentice makes you uncomfortable, or asks you for money, contact details, or personal information, use the report button or tell us at [email protected]. You will never be in trouble for reporting something.

Your CV, your notes, your practice answers, and anything else you create stay yours. We don’t claim ownership.

You give us permission to store, process, and display your content as far as it takes to run the service for you. For example, that means showing your CV to a reviewer you’ve asked for feedback, or sending a practice answer to be transcribed and scored. That permission ends when you delete the content or your account, except for anything already shown on a published event recording.

Only upload things you’re allowed to share, and don’t include other people’s personal details in a document you send us.

Our roadmaps, guides, question banks, practice material, designs, code, and the Prentice name and logo belong to us or our licensors. You’re welcome to use all of it for your own apprenticeship search, including printing or saving things for yourself.

Please don’t republish it, sell it, use it to train a machine-learning model, or pass it off as your own.

We list apprenticeship programmes and application windows gathered from employers and public sources. We try to keep it accurate and we record where each listing came from, but:

• Deadlines and details change, sometimes without notice. Always check the employer’s own page before you rely on a date.
• We’re not connected to, endorsed by, or acting for any employer we mention. Their names and logos are used to identify them, nothing more. That includes the employers our mentors work for: a mentor speaks for themselves, not for their employer.
• When you follow a link to an employer or another site, their terms and privacy policy apply, not ours.

If you spot something out of date, tell us. It genuinely helps everyone using the list.

Prentice is a young product and we’re still building it. Features will appear, change, and occasionally be removed. We don’t promise the site will always be available or free of bugs, though we obviously try. If we take away something central to a plan you’re paying for, you can cancel and we’ll refund the part of the month you haven’t used.

We may update these terms. If a change matters to you we’ll email you before it takes effect. If you don’t agree with a change, you can cancel your plan or delete your account, and if it affects something you’ve paid for, you’ll get a refund for what you haven’t used.

You can leave whenever you like

Go to Account → Profile → Delete account. It deletes your data straight away and can’t be undone, so make sure you mean it. Our Privacy Policy lists exactly what goes.

• If you have a session booked, cancel it or let it happen first. Someone is relying on it.
• Deleting your account cancels your plan at once, and any credits go with the account. If you’re still within your first 14 days, ask us for your refund before you delete (section 5), because afterwards we can’t match the payment to you.
• Mentors: withdraw any available balance first.

When we might close an account

We may suspend or close an account if someone breaks these terms, if we believe they’re under the age limit, if a mentor fails verification or reaches three strikes, if there’s a risk to another user, or if we’re required to by law. Except where doing so would put someone at risk, we’ll tell you why and give you a way to respond. If we close a paid account for a reason that isn’t your fault, we’ll refund the part of the month you haven’t used.

Some responsibilities can’t be limited by any agreement, and we’re not trying to. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says can’t be excluded, including your rights under the Consumer Rights Act 2015.

Beyond that:

• We provide guidance, practice, and information, and we’re not responsible for the outcome of any application you make or any decision an employer takes.
• Mentors are independent people, not our staff. We verify their identity and we act on reports, but we’re not responsible for opinions they give.
• We’re not responsible for information published by third parties, or for other sites we link to.
• We’re not liable for losses that weren’t a foreseeable result of us breaking this agreement.
• Where the law allows a limit, our total liability to you is capped at whichever is higher: £100, or the amount you’ve paid us in the 12 months before the problem happened.

If something has gone wrong, please tell us first. Email [email protected] and we’ll do our best to sort it out. Most problems are a misunderstanding and a reply fixes them.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can also bring proceedings in your own local courts. Nothing here takes away the consumer protections you have where you live.

If any part of these terms turns out to be unenforceable, the rest still applies.